ITSM Archives – IT|EATIVE

31st March 2020

By

samer.h.alali

Starting Customer Care Service

I don’t want to talk here about IT service providers to external customers or clients, my post for IT people placed in the same organization with business departments.

IT people Continue reading →

Information Technology Problem Management

Introduction The IT Problem Management helps IT people to identify the root cause of an error, resolving a problem will fix the error which means stop these incidents from occurring in the future. Problem resolution and elimination of root cause often calls for applying a change to the configuration item in the existing IT environment. […] Continue reading →

Accountability

Introduction This term is one of the most important terms related to the Information Security discipline, without accountability no privacy or limit for information access, laws and systems are needed that hold people accountable for the misuse of personal information, whether public or private. Definition Accountability is an essential information security concept. The phrase means […] Continue reading →