Starting Customer Care Service

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Starting Customer Care Service

I don’t want to talk here about IT service providers to external customers or clients, my post for IT people placed in the same organization with business departments.

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IT Controller is needed

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IT Controller is needed

Let’s start with some assumptions, IT department employed an administrator to manage one of critical systems at the organization this employee have the permission to install any software, another assumption you want to setup a new workstation for new business employee and the IT not have the proper document to manage this setup administrator setup […] Continue reading
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Motivate your team, Key of success

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Motivate your team, Key of success

Most or all managers expect from employees to do their work with a high performance, but some of those managers think about the work but do not think about the employee’s satisfaction, how keep the employees in good performance? How can appraise the work performance? How to enhance employee’s creativity? I will explain in this […] Continue reading
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Information Technology Problem Management

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Information Technology Problem Management

Introduction The IT Problem Management helps IT people to identify the root cause of an error, resolving a problem will fix the error which means stop these incidents from occurring in the future. Problem resolution and elimination of root cause often calls for applying a change to the configuration item in the existing IT environment. […] Continue reading
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Accountability

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Accountability

Introduction This term is one of the most important terms related to the Information Security discipline, without accountability no privacy or limit for information access, laws and systems are needed that hold people accountable for the misuse of personal information, whether public or private. Definition  Accountability is an essential information security concept. The phrase means […] Continue reading
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Unbreakable IT Environment

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Unbreakable IT Environment

Business is looking always for a robust IT environment with the lowest down time, building unbreakable IT environment is a mission for IT department, and the functional or business department should support the IT to build this environment. Key of success for any organization is a strong work environment, metrics to measure strong work environment […] Continue reading
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